Director of Operations Urgent Care

Permanent Position

SUMMARY

Lifespan Physician Group in Providence RI is seeking a Director of Operations for urgent care. In conjunction with a Medical Director, this critical leadership position will assume responsibility for building and leading a growing enterprise over the next several years. Established by Lifespan in 2012, Lifespan Physician Group, Inc. (LPG) is the largest multi-specialty practice in Rhode Island. Currently LPG has over 710 providers and brings various physician groups together to align Lifespan hospitals and their affiliated physicians for the purposes of supporting the academic mission and providing outstanding value-based and innovative care. Lifespan Physician Group is organized as a 501(c)(3) physician practice and formed to respond to the rapidly changing health care environment that encourages integration and promotes shared risk. It is a physician-led, physician-governed group practice whose purpose is to provide high quality, patient centric care to communities within Rhode Island and elsewhere.

THE OPPORTUNITY

Reporting to the Vice President Operations of LPG, the Director of Operations directs and oversees the operational and administrative functions of the network of Lifespan urgent care centers. The LPG strategic roadmap outlines a plan to open multiple urgent care centers within the next 2 years. The first clinic will open in June 2019, with a second planned for September 2019. The Director will implement and guide the strategic plan as it relates to urgent care in concert with the overall strategic plan of LPG and Lifespan. The Director is charged with management and execution of the annual operating plan and developing new business opportunities. S/he will provide robust reporting metrics to achieve targeted goals related to overall performance. These include: financial, quality, patient satisfaction, employee satisfaction and most importantly, efficiency. As a leader, the Director will act and lead as a change agent and liaison, partnering with all Lifespan affiliates and related business partners. Mentorship and motivation of the urgent care team will be critical to the success of the selected candidate. S/he will work collaboratively to develop a culture that is transparent and non-punitive but also fosters strong accountability and personal commitment to LPG.

THE POSITION

The Director of Operations will participate in planning and implementation for the urgent care network in concert with Lifespan’s strategic plan. S/he will create a shared vision by developing and continuously communicating goals in alignment with Lifespan’s mission and collaborate with his/her physician leader to ensure the provision of high quality, efficient urgent care within LPG urgent care centers. The Urgent Care Director of Operations and Medical Director dyad will work closely with a high-performing, collegial team composed of other dyads from LPG.