Director of Business Operations, Pharmacy Services

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Boston Children's Hospital | Boston, MA

Permanent Position


Boston Children’s Hospital (BCH) is seeking an experienced and knowledgeable leader with the ability to thrive in the competitive environment of pharmaceutical procurement and business operations to serve as the Director of Pharmacy Business Operations (DBO).  This leader will direct a complex pediatric pharmacy business and finance operations program. The procurement process of acquiring drugs for fragile hospitalized children is magnified in complexity by comparison to  leading adult academic centers. The challenge of negotiating pricing, tracking and replenishing them, maintaining inventory control and anticipating future needs is a high value and respected specialty  in pharmacy services.


Boston Children’s is a leading pediatric hospital in the nation and at the nexus of the biotech revolution with the use of orphan drugs and new genomic therapies. The Director of Business Operations in the Pharmacy is a senior and highly visible position at Boston Children’s. The Director works with the other two  Pharmacy Directors and the Chief Pharmacy Officer. S/he  interacts with senior executives throughout the Hospital in the C-Suite, Clinical Services, Finance and Quality and Safety. See   The Department of Pharmacy is intimately involved with the clinical implementation of many of the new genomic therapies. The Hospital’s specialists are leaders in the care of pediatric patients and pioneers in the implementation of gene therapy. The Director of Business Operations (DBO)  is central to the Hospital’s and Pharmacy’s preeminence  in this rapidly changing therapeutic space. Boston Children’s will be the first institution to implement commercial gene therapy programs for many pediatric specific orphaned diseases. The candidate in this position will work collaboratively with medical, pharmacy, nursing, and finance professionals to refine the approach to managing the accelerating pace of this technology. This is a new paradigm in pharmaceutical care and the  Director of Business Operations  is  on the team in the forefront of these developments.   The Director of Business Operations is a member of the pharmacy leadership team with shared responsibility for both the design and execution of the Department’s   strategic plans and the resulting impact on the Hospital’s Strategic Planning.  The DBO serves in a leadership role both for his/her direct reports as well as for the Department as one of three Directors.   This role provides a unique opportunity for an experienced hospital pharmacy and organizational leader to guide the strategic planning process regarding all components of medication-use and related scientific, clinical and operational practices. This is an exceptional opportunity for a  leader who is passionate about the efficacy, cost, safety, and quality of pediatric care. The Director will apply his/her experience to utilize the intellectual capital of a credible and effective team and develop the  evolution of pharmacy business  systems and practices in a revolutionary transition era for pharmaceuticals and gene therapy.  


The Director of Business Operations is responsible for managing daily financial business operations functions of the  Department including inventory, purchasing, charging, billing, accounts payable, accounts receivable. The Director serves as a key leader in the Department and presents monthly financial and business metrics to the departments that depend on the quality, safety, cost, revenue, availability, and accessibility of pharmacy products. The Director of Business Operations develops, collaborates and implements  programs in conjunction with  Clinical/Patient Care Services, Finance, Supply Chain, and Materials Management.  The Director is the chief business officer of the Pharmacy and ensures  positive relationships, communications, and work flow with collaborating departments.   The Director remains informed of new hardware and software that is developed along with other tools for improving business operations and conducts ROI analyses on the potential for acquisition.  Directs continuous medication management cost savings and revenue enhancement initiatives;   The Director reports to the Chief Pharmacy Officer and has an advisory relationship to the  Vice President, , Business Operations and Strategy for Nursing/Patient Care Services. The Business Operations team reporting to the Director includes:

  • 340B coordinator
  • business analyst,
  • purchasing agents (3)
  • inventory coordinators (2)
  The Director of Business Operations:
  • Manages daily financial business issues and problems for the Department including inventory, purchasing, charging, billing, accounts payable, accounts receivable.
  • Manages the 340B Program performance and compliance to maximize revenue opportunities.
  • Develops the fiscal year operating and capital budgets in consultation with the other Directors and ensures compliance with all hospital budget guidelines. Prepares and monitors all general fund and research budgets in consultation with the Directors and managers. Develops short and long term budget plans to ensure stability of the Department.
  • Manages purchasing and inventory management staff. Interviews, hires, orients, trains, and disciplines staff as necessary. Organizes work and work processes.
  • Develops recording and bookkeeping procedures for general funds and research funds to ensure an accurate single system of processing regardless of funding source. Maintains statistics and reports. Monitors variations and works with the Directors to analyze.
  • Works with Patient Services, Legal, and Purchasing Departments to establish contracts and agreements with vendors. Catalogues and annually reviews all contracts for compliance.
  • Develops, implements, and evaluates a Business Operations staff organization structure that provides leadership to all members of the team, mentoring, and professional development.

Director of Business Operations, Pharmacy Services

For More Information

We welcome expressions of interest, referrals and recommendations of potential candidates. Interested parties should send a letter of interest and resume to For additional information, please contact Ellen Mahoney or Jacqueline Rosenthal at 781.938.1975. All communication with ZurickDavis will remain confidential.  

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