Director of Revenue Operations

Permanent Position

SUMMARY

One of the largest 911 providers in Massachusetts, Cataldo Ambulance has 25 locations across the state.  Cataldo owns/operates over 150 vehicles, conducts approximately 250,000 patient encounters, and employs roughly 900 non-union employees who are hard-working and dedicated

THE OPPORTUNITY

This is an opportunity to significantly improve the revenue cycle and cash flow operations at one of the largest 911 operators in the state of Massachusetts. Reporting to the CFO, this position will significantly upgrade systems, introduce best practices, and implement current technology to optimize billing, compliance, claims processing, denials management and collections for a high volume of transactions.  Enhancing the ease of use and customer service is an important aspect of the role.  Some degree of remote work may be possible once the new Director gets established.

THE POSITION

Reporting to the CFO, the Director of Revenue Operations is a critical role that is responsible for overseeing the full revenue cycle and billing office operations.  The successful candidate is tasked with maximizing the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors.  Areas of ownership include but are not limited to collections and accounts receivable management, denial management, reporting of results and analysis, concurrent and retrospective auditing, insurance contract oversight, customer services relative to revenue cycle, training and development relative to revenue cycle, analytics, and all other revenue cycle management activities.