Executive Director, Cancer Care Services

Permanent Position

SUMMARY

The Executive Director (ED) of Cancer Care Services at Beth Israel Deaconess Medical Center (BIDMC) is responsible for the growth and development of the three essential missions of the program, patient care, research and clinical trials, and network development. The ED will assume a critical leadership role in supporting the strategic goals and mission of Cancer Care Services to ensure continuous and excellent patient care while forging a new era of innovation and growth.

THE OPPORTUNITY

Cancer Care Services is a large and complex enterprise which, in addition to patient care and treatment, encompasses clinical trials, research, teaching, fundraising and development. It will be an exciting challenge for an energetic and entrepreneurial leader to create a new and improved operational and financial infrastructure. Working closely with the Senior Leadership of Cancer Care Services and BIDMC, s/he will have an opportunity to enrich Cancer Care Services with current innovations in cancer center operations that will generate efficiencies across the organization. The ED will cultivate and establish relationships across the organization internally and externally and grow the network of affiliated hospitals. Most important is the opportunity to work with a passionate group of people who are dedicated to the mission of patient-centered cancer care in one of the finest Academic Medical Centers in Boston.

THE POSITION

The Executive Director functions in dyad partnerships with both the Division Chief of Hematology/Oncology and the Director of the Cancer Center. The position has responsibility for the overall development, administration, leadership, and direction of daily operations, business processes, fiscal management and strategic objectives of the Hematology/Oncology Division, the Cancer Center, and related clinical services at the BIDMC Boston and Needham campuses. Working collaboratively with the Departments and stakeholders that make up the Cancer Center, this position also serves as the executive operational liaison to the BIDMC affiliated cancer network. The Executive Director is responsible and accountable for operations in the Division of Hematology/Oncology and for coordinating activities in the Cancer Center. The ED will also be responsible for personnel, resources, space and equipment needs. S/he will participate in long-range planning, development of the departmental/ambulatory divisional goals, strategic plans and objectives. S/he will be an essential voice in decisions affecting cancer care services, and creating policies and procedures to achieve operational efficiencies. This new leader will share responsibility with the Director of the Cancer Center, to coordinate, oversee and manage the academic, research, and business operations of the Cancer Center. In addition, the Executive Director: Will develop an open access practice model and a system of reviews to ensure the delivery of optimal patient care. Works with interdisciplinary teams to improve access through efforts aimed at increasing capacity to support demand and growth. Oversees patient satisfaction surveys, action plans, customer service and mystery shopping. Identifies and acts on issues that affect the delivery of patient care. Develops and manages hospital and HMFP budgets. Advises on availability and use of funds; authorizes expenditures and assigns them to appropriate budget or fund. Monitors budgets for research and educational activities. Oversees special purpose funds, endowment accounts, and the operations of graduate medical education programs, including fellowship and individual training programs. Analyzes and prepares reports on all activities, volume statistics, collections, research (grant) support. Makes informed financial forecasts and resources needs. Ensures all revenues are meeting budget goals. Measures success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports. Represents division at all levels internally and externally. Establishes and maintains a professional rapport with medical, nursing and front line administration and other departments. Facilitates communication, program planning, and problem-solving. Establishes ongoing communication mechanisms with patients, physicians, ambulatory staff, the medical center, affiliates, and referring communities. Monitors billing trends. Acts as liaison with the professional billing company and HMFP/Corporate Compliance. Ensures that the fellowship program follows all ACGME guidelines. Ensures division activities and records meet standards of accrediting, regulatory and reimbursement agencies (TJC, OSHA, DPH, etc.). Monitors and reviews activities and action plans for quality control and performance improvement. Monitors safety and risk management training. Coordinates recruitment of clinical and research faculty and participates in confidential salary planning. Oversees contractual negotiations for physician services between the division and the Medical Center to ensure purchased physician services meet estimated volumes. Works collaboratively with research administration to ensure that bench and clinical research is managed appropriately. Appoints, develops, supervises and evaluates the administrative and nursing leadership (in concert with the ACNO) within the division and Cancer Care Services. Mentors staff for growth, development, and satisfaction through evaluation, role definition, process improvement, and training. Undertakes the following employment actions: hiring, termination, corrective action and performance reviews.