Senior Director of Operations

Permanent Position

SUMMARY

Dimock Community Health Center (Dimock) is recruiting a Senior Director of Operations in a newly developed position. This leader will be a key driver of the health center’s operational functions and will help design, develop and implement operational infrastructure to support current and anticipated growth functions.

THE OPPORTUNITY

This is an opportunity for an emerging leader to join one of the most prestigious community health centers in the State, working collaboratively with a high performing team of mission driven professionals. This person will have the support to assess the current operations, design and implement change and have a significant and critical leadership role in the changing healthcare landscape. This is a legacy creating position for a creative, motivated and mission driven individual.

THE POSITION

The new Senior Director of Operations will be a valued and critical leader of Dimock, working collaboratively with the President and the senior team to shape operational integration and innovation and to drive the organizational mission and goals. The Senior Director will assume responsibility for the performance for all clinic operations, operational efficiency, productivity, care quality, patient volumes and patient satisfaction for Health Services and Behavioral Health and subsequently, Child and Family programs. Toward that end, s/he will develop and execute an operations performance management and improvement standard across the programs and drive continued strong performance against quality and financial indicators. S/he will mentor and develop the professional advancement of the Practice Administrators. The Senior Director will be a hands-on leader and collaborate with content experts and program leaders to achieve organizational goals. Key Responsibilities:

• Develop and implement standard, integrated operational policy and procedures for his/her area of responsibility which include Health Services and Behavioral Health and subsequently, Child and Family services.
• Participate in and support strategic efforts related to business development.
• Lead efforts to measure and enhance patient and staff satisfaction, based on survey results.
• Facilitate and lead staff and senior leadership in identifying and implementing resource management opportunities and outcomes management programs, including operational improvement, training and education.
• Participate in strategy development, which includes setting long term business goals and objectives and patient retention and growth.
• Improve staff retention by cultivating an environment that inspires and motivates staff.
• Responsible for creating a dashboard across the organization and utilizing and translating data across all levels.