Industry Insights

Research has shown that patient experiences of communication and care coordination are related to clinical outcomes. This relationship is independent of clinical performance measures.  Yet, even with the importance of these data, our ability to learn from our patients greatly lags feedback loops in other industries.  We lack understanding of how to provide meaningful feedback to front line clinical personnel and management to effect meaningful change in our organizations.

The state of Florida has established a new Medicaid Managed Long Term Care program and required that each older adult choose a managed care provider to deliver services previously provided through a state case managed program. How and how well did the state communicate this change to its 90,000 older and disabled adults? This Webinar covers the results of a study of the state’s communication with affected older adults and how nursing homes responded to these changes.

Engaging patients in their care requires more than creating a portal or social media posts. Join us for this Webinar about care collaboration and leveraging information technology to improve the provider-patient connection.  Our speaker, Dr. Danny Sands is passionate about healthcare transformation, non-visit based care, collaboration in healthcare, and participatory medicine. He is a founder and co-chair of the board of the Society for Participatory Medicine. He is also the co-author, with e-Patient Dave deBronkart, of Let Patients Help.

Accountable care organizations (ACOs) are proliferating and already include over 30 million patients. The payment structure of health care affects the ethical issues arising in the practice of medicine. ACOs are no exception. ACOs’ nascent development and flexibility in design present a time-sensitive opportunity to ensure their ethical operation, promote their success, and refine their design and implementation.

Are you prepared for the unexpected departure of a key leader on your team? Succession planning and leadership development are essential in healthcare today, where leadership gaps can derail strategy, create turnover and result in loss of organizational momentum.