Research has shown that patient experiences of communication and care coordination are related to clinical outcomes. This relationship is independent of clinical performance measures. Yet, even with the importance of these data, our ability to learn from our patients greatly lags feedback loops in other industries. We lack understanding of how to provide meaningful feedback to front line clinical personnel and management to effect meaningful change in our organizations.
The state of Florida has established a new Medicaid Managed Long Term Care program and required that each older adult choose a managed care provider to deliver services previously provided through a state case managed program. How and how well did the state communicate this change to its 90,000 older and disabled adults? This Webinar covers the results of a study of the state’s communication with affected older adults and how nursing homes responded to these changes.
In response to the need for improved nursing home quality, health systems have introduced nursing home pay-for-performance (P4P) programs. Central to the challenge of administering effective P4P is the availability of accurate, timely, and clinically appropriate data for decision making. Join us for this presentation about a P4P sponsored quality improvement project and how data were used as a result.
Engaging patients in their care requires more than creating a portal or social media posts. Join us for this Webinar about care collaboration and leveraging information technology to improve the provider-patient connection. Our speaker, Dr. Danny Sands is passionate about healthcare transformation, non-visit based care, collaboration in healthcare, and participatory medicine. He is a founder and co-chair of the board of the Society for Participatory Medicine. He is also the co-author, with e-Patient Dave deBronkart, of Let Patients Help.
Some ACOs are doing well, others are struggling and some have gone out of business. What have we learned from successes and mistakes to date? This presentation will cover critical elements necessary to create a well-functioning ACO, including practical advice on topics such as information technology, total medical expense reduction, quality measures, coding, care management, pharmacy and disease management.
Accountable care organizations (ACOs) are proliferating and already include over 30 million patients. The payment structure of health care affects the ethical issues arising in the practice of medicine. ACOs are no exception. ACOs’ nascent development and flexibility in design present a time-sensitive opportunity to ensure their ethical operation, promote their success, and refine their design and implementation.
Are you prepared for the unexpected departure of a key leader on your team? Succession planning and leadership development are essential in healthcare today, where leadership gaps can derail strategy, create turnover and result in loss of organizational momentum.
It is now widely acknowledged that a critical factor of high performing organizations is the ability to hire, motivate and retain talented professionals. This is essential at the C-suite and senior management level, where a wrong hire can be disastrous to the morale of the team and a significant cost in terms of human capital and financial investment. The author explains the fundamentals of psychometric testing and discusses the benefits of several assessment tools, which are readily available.
Fast Company magazine reports that 56% of companies surveyed said coaching is a major learning method that they emphasize in their organizations, and 51% said their use of coaches has increased. Motorola, for example, routinely invests seven percent of payroll in coaching, and this investment has resulted in a 20% productivity improvement. The authors explain how coaching is of particular value in health care settings, when the new CEO is a physician with little business training or organizational leadership experience.
Our ZDmd Physician Forum examines the issues most relevant to organizations who are contemplating conducting a search for a CMO, VPMA, Medical Director or Department Chair. Here, we define physician leadership and offer our professional perspective on the critical success factors organizations may wish to consider in order to attract and retain effective physician leadership talent.