Reducing Clinic Congestion and Wait Times
Congestion and long wait times lead to dissatisfied patients and staff. Using commonly collected data, analysis can focus on the appropriate interventions to achieve and sustain improvement. Ignoring this “big picture” can lead to faulty conclusions about the efficacy of efforts to improve clinic flow.
This Webinar with speakers from Johns Hopkins describes their analysis and interventions to improve patient flow at 2 urban academic clinics and an affiliated suburban clinic. Their presentation discusses discrete event simulation as a technique of process improvement and the data analysis that led to the finding of the key results to guide intervention.
Dr. Kayode Williams is an Associate Professor of Anesthesiology and Pain Medicine and Vice Chair for System Integration in the Department of Anesthesiology and Critical Care Medicine, Johns Hopkins School of Medicine. He also holds a joint appointment as Associate Professor at the Johns Hopkins Carey Business School where he co-instructs the Managing Healthcare Processes course. He completed his clinical training in anesthesiology and pain medicine at the College of Medicine, University of Lagos in Nigeria, the University of Manchester in the United Kingdom, and at the University of Michigan. In 2004, he completed a Master of Business Administration at the University of Michigan’s Ross School of Business. Dr. Williams joined the faculty in the Department of Anesthesiology and Critical Care Medicine, Johns Hopkins School of Medicine in 2005. He served as the Director of the Community-based Pain Medicine Program from 2005-2009 and was subsequently appointed as the Director of Blaustein Pain Center Johns Hopkins Hospital from 2009-2011 and during his tenure enhanced clinic efficiency and patient safety by implementing key process improvement initiatives. Dr. Williams currently serves on the Board of Trustees Howard County General Hospital Johns Hopkins Medicine, the Editorial Board of the Journal Pain Medicine and the NIH – CSR Somatosensory and Chemosensory Study Section. He holds a patent and has authored and co-authored over 40 publications including original research, review articles, book chapters and consensus statements in his areas of interest, neuropathic pain, neuromodulation/spinal cord stimulation, and operations management in healthcare.
Chester Chambers, PhD is Assistant Professor of Operations Management at the Carey Business School within Johns Hopkins University. Within the Business school he teaches a variety of courses including Healthcare Operations, Simulation, and Data Analytics. His published works have appeared in several business journals including Management Science, Production and Operations Management, and Decision Sciences. He also holds joint appointments in the School of Medicine within the department of Anesthesiology and Critical Care Medicine, as well as the Armstrong Institute on Patient Safety and Quality. His published works on healthcare operations have appeared in several journals including Anesthesiology, British Medical Journal, and Pain.
Dr. Theodore L. DeWeese is Vice President, Interdisciplinary Care, for Johns Hopkins Medicine and is the Sidney Kimmel Professor and Director of the Department of Radiation Oncology and Molecular Radiation Sciences at Johns Hopkins. He is also Professor of Radiation Oncology, Urology, and Oncology at the Johns Hopkins University and has a joint faculty appointment in the Department of Environmental Health Sciences at the Johns Hopkins Bloomberg School of Public Health. He received his medical degree from the University of Colorado School of Medicine in 1990, graduating with Honors, and completed his residency in Radiation Oncology at Johns Hopkins. He served as Chief Resident and then undertook study as a laboratory research fellow in urologic oncology at Johns Hopkins. In 1995, Dr. DeWeese joined the faculty in the Department of Oncology, Division of Radiation Oncology, and in the Department of Urology. Following the Board of Trustee decision in 2003 to create a new Department of Radiation Oncology at Johns Hopkins, Dr. DeWeese was asked to serve as the founding Director and Professor of the Department.
This Webinar is a non-commercial presentation sponsored by ZurickDavis
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Posted on May 10, 2017