ZDinsights: Using Emotional Intelligence to Improve Staff Retention
Emotional intelligence is the ability to understand and manage your emotions to communicate effectively, empathize with others and defuse conflict. This focused presentation provides specific tips on how to use emotional intelligence to improve staff retention and create more effective teams.
Our speaker, Gina Mazza MBA BSN RN, is Senior Vice President at ZurickDavis and has over 25 years of experience in the home health and hospice industry. She is a national speaker with depth of knowledge with real-world experience on the issues facing leaders in the home health and hospice industry. As, a former Partner, Senior Vice President at Fazzi Associates, she spearheaded a number of Fazzi’s national best practice initiatives, served as the clinical expert on Fazzi’s National State of the Industry Study, publishes white papers on the realities and implications of regulations on service delivery and, has served as the content expert for recent presentations related to employee engagement, value-based purchasing and PDGM.
Gina is also Adjunct Faculty in the MBA program at Elms College. Her expertise is focused on leadership and teamwork. She has a BSN from American International College in Springfield MA and an MBA from Elms College in Chicopee MA
This Webinar is a non-commercial presentation sponsored by ZurickDavis
Posted on Jun 23, 2021